So it’s been awhile since I posted, but I thought I would complain about Comcast one more time. There still may be another rant forthcoming, but that remains to be seen.
My partner attempted to cancel our service with Comcast, but since he wasn’t the primary account holder, he couldn’t do it. Fine. But that isn’t the problem.
I spent 10 minutes on hold today, with the intention of cancelling my Comcast service (10 minutes isn’t too bad, but that isn’t the point). I had to give them my account number. After finally speaking to a human, giving her my account number again, and waiting for her to input all of my customer information,10 minutes later I was told that I couldn’t cancel my service until 2 weeks prior to moving.
20 minutes of my life I won’t get back. 20 minutes of my partner’s life he won’t get back.
Is this not useful information to give customers on a pre-recorded message, or at least as soon as they tell someone they are cancelling? For example, when my partner called 2 days ago, this information wasn’t important enough to tell him so as to preclude me from wasting my time?
You’d think having cable service with this company was rocket science. Except that it isn’t.