Another Comcastic Experience

So it’s been awhile since I posted, but I thought I would complain about Comcast one more time.  There still may be another rant forthcoming, but that remains to be seen.

My partner attempted to cancel our service with Comcast, but since he wasn’t the primary account holder, he couldn’t do it. Fine. But that isn’t the problem.

I spent 10 minutes on hold today, with the intention of cancelling my Comcast service (10 minutes isn’t too bad, but that isn’t the point).  I had to give them my account number.  After finally speaking to a human, giving her my account number again, and waiting for her to input all of my customer information,10 minutes later I was told that I couldn’t cancel my service until 2 weeks prior to moving.

20 minutes of my life I won’t get back.  20 minutes of my partner’s life he won’t get back.

Is this not useful information to give customers on a pre-recorded message, or at least as soon as they tell someone they are cancelling?  For example, when my partner called 2 days ago, this information wasn’t important enough to tell him so as to preclude me from wasting my time?

You’d think having cable service with this company was rocket science.  Except that it isn’t.

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3 comments

  1. Hi there, I apologize for the trouble here. I’d be happy to assist you with cancelling your account if you’re still interested in doing so. I work for Comcast’s corporate customer service team and specialize in helping customers on blogs and forums. Please email me at Cassie_Hart@comcast.com.

    Once again, I’m very sorry for the inconvenience and hope that I can assist in addressing this promptly.

    Kind Regards,
    Comcast Cassie

    1. Although I appreciate your reply and think it is positive that Comcast is attempting to deal with its customer issues online; Comcast needs to focus on managing its overall customer service experience so that it doesn’t have to address so many complaints via blogs and fora.

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